What You All Had To Say on Twitter and Elsewhere

Physical Library Experience

1.    @ginabead what is the role that staff-customer interaction play in the library user experience?
2.     Question: Can Nate comment on how his principles translate into the physical branch user experience?


3.    @martinhouse  where is the line between integration of 3rd party apis and the need to filter info for the public especialy young users?


4.    @Seonag  great webinar very thought provoking – thanks ULC <applause>
5.    @yestoknow Libraries facilitate great discussions…questions…answers  17 minutes ago from web
6.    somernewland Houston Public Library sends a resounding round of applause to ULC!  @boltron
7.    @queequegs oh! how awesome to link to our studies on the ulc web page! merci! i’m ill-ing the young book now…

Library UX Research

9.    @queequegs I would love to see other ux studies and results–we just tested a paper-based new card application and it worked great.

Labels and Naming

10.    @boltpeters @yestoknow  patron, user, customer? Can help to focus on what they’re doing rather than what they are. Can be all at diff times.
11.    @yestoknow There is interest in alternate words for databases..share your thoughts
12.    @brewinlibrarian RT @yestoknow: Database–it is about what it can do not that it is a database (Nate)
13.    @yestoknow What to call a database? Depends on what is in it (Nate)  24 minutes ago from web
14.    @yestoknow Database–it is about what it can do not that it is a database (Nate)
15.    @yestoknow patron, user, customer? Good question (stil)…
16.    Question: what word or term would you use rather than database?
17.    Question: any suggestions for a term(s) besides “research database(s)” ?
18.    Question: The challenge with libraries is that we see our (potential) users as *everyone* which I think, makes many of our attempts to design good ux fall flat. Anyone care to comment?

General UX

19.    @PCPLetc  is non-intuitiveness sometimes necessary? not w library interfaces 27 minutes ago from mobile web
20.    @carolbatt  Mary Ann please speak about importance of social networking sites for public libraries.

How do we get things done?
21.    @martinhouse @yestknow we have talked a lot about inutitive design but do we need more than APIs to become a social media
22.    @boltpeters @gschwab  prototyping is great & napkins seriously a good, cheap place to start–go for it!
23.    @Elicroos we have lots of folks who care about ux–we need more folks who program and utilize api’s  lol


25.    @PCPLetc  libraries say ux is responsibility of public services 35 minutes ago from mobile web
26.    @PCPLetc  wordpress site doesnt need a web programmer @yestoknow don’t worry how it fits at first  44 minutes ago from web
27.    @vjpitch language is a virus. laurie anderson said it best. @ lucienk RT @yestoknow: Mental Models by Indi Young  about 1 hour ago from TweetDeck
28.    # Knittingbrow_normal gschwab we use PS and Digital services and IT to develop our UX.  about 1 hour ago from TwitterFon
29.    # Lucien-profile-2_normal lucienk  damn poll doesn’t have a submit button. my user experience is poor! about 1 hour ago from TweetDeck


Three Free Easy Library UX Improvements for Tomorrow

This will make a lot more sense during the talk, but here it is plain and simple. The other time frames we’ll look at are 10 years and 30 years.

Picture 1

Tell Us What You Think

As soon as the talk is over, please fill out this brief survey on what you thought. It will help ULC develop better content, and make sure to bring you the right kind of speakers and talks in the future.

Live Feedback

In case you don’t have access to the LiveMeeting chat, I still want to see your questions, comments, snarks, etc. There are two ways:


type #ulctalk on twitter

To use either one just click on the link above, or just see what people are saying on twitter.