1.    @ginabead what is the role that staff-customer interaction play in the library user experience?
2.     Question: Can Nate comment on how his principles translate into the physical branch user experience?

Privacy

3.    @martinhouse  where is the line between integration of 3rd party apis and the need to filter info for the public especialy young users?

Props

4.    @Seonag  great webinar very thought provoking – thanks ULC <applause>
5.    @yestoknow Libraries facilitate great discussions…questions…answers  17 minutes ago from web
6.    somernewland Houston Public Library sends a resounding round of applause to ULC!  @boltron
7.    @queequegs oh! how awesome to link to our studies on the ulc web page! merci! i’m ill-ing the young book now…
8.

Library UX Research

9.    @queequegs I would love to see other ux studies and results–we just tested a paper-based new card application and it worked great.

Labels and Naming

10.    @boltpeters @yestoknow  patron, user, customer? Can help to focus on what they’re doing rather than what they are. Can be all at diff times.
11.    @yestoknow There is interest in alternate words for databases..share your thoughts
12.    @brewinlibrarian RT @yestoknow: Database–it is about what it can do not that it is a database (Nate)
13.    @yestoknow What to call a database? Depends on what is in it (Nate)  24 minutes ago from web
14.    @yestoknow Database–it is about what it can do not that it is a database (Nate)
15.    @yestoknow patron, user, customer? Good question (stil)…
16.    Question: what word or term would you use rather than database?
17.    Question: any suggestions for a term(s) besides “research database(s)” ?
18.    Question: The challenge with libraries is that we see our (potential) users as *everyone* which I think, makes many of our attempts to design good ux fall flat. Anyone care to comment?

General UX

19.    @PCPLetc  is non-intuitiveness sometimes necessary? not w library interfaces 27 minutes ago from mobile web
20.    @carolbatt  Mary Ann please speak about importance of social networking sites for public libraries.

How do we get things done?
21.    @martinhouse @yestknow we have talked a lot about inutitive design but do we need more than APIs to become a social media
22.    @boltpeters @gschwab  prototyping is great & napkins seriously a good, cheap place to start–go for it!
23.    @Elicroos we have lots of folks who care about ux–we need more folks who program and utilize api’s  lol
24.

Comments

25.    @PCPLetc  libraries say ux is responsibility of public services 35 minutes ago from mobile web
26.    @PCPLetc  wordpress site doesnt need a web programmer @yestoknow don’t worry how it fits at first  44 minutes ago from web
27.    @vjpitch language is a virus. laurie anderson said it best. @ lucienk RT @yestoknow: Mental Models by Indi Young  about 1 hour ago from TweetDeck
28.    # Knittingbrow_normal gschwab we use PS and Digital services and IT to develop our UX.  about 1 hour ago from TwitterFon
29.    # Lucien-profile-2_normal lucienk  damn poll doesn’t have a submit button. my user experience is poor! about 1 hour ago from TweetDeck

30.    # Untitled-3_normal boltpeters @martinhouse  great point, language is one of the least expensive things to change, being aware of insider lingo is key about 1 hour ago from web
31.    # Tony_and_xo_normal yestoknow Mental Models by Indi Young  about 1 hour ago from web
32.    about 1 hour ago from Twitterrific
33.    # Billie_normal vjpitch bring the questions on ulc-ers!  about 1 hour ago from web
34.    # Knittingbrow_normal gschwab @dojilee agreed! I want to create my own experience at the library!  about 1 hour ago from TwitterFon
35.    # Southparkme_normal martinhouse  we can also learn a lot about peoples basic needs and meeting them about 1 hour ago from TwitterBerry
36.    # Bio_pic_2_normal smithlib  Tony Tallent, “extend experience by experiencing” about 1 hour ago from web
37.    # Icon_normal grpl  We have Google Book Preview in our open source catalog. Opportunities are available to do more with user generated tags . about 1 hour ago from web
38.    # Emergingtech_normal PCPLetc  library is a laboratory! about 1 hour ago from mobile web
39.    # Carolbattweb_normal carolbatt  Get users to go from satisfied to loyal to advocates! Hmm… Twitter possibilities.. about 1 hour ago from Twitterrific
40.    # Untitled-3_normal boltpeters @cathywilkymacky  huge issue–we find video or actual live observing to be best. Get IT to watch users with you if you can. about 1 hour ago from web
41.    # Knittingbrow_normal gschwab Library prototyping could be a lot of fun!  about 1 hour ago from TwitterFon
42.    # Timthumb kongtemplation Ok so librarians need to watch more hgtv! For reals!  about 1 hour ago from TweetDeck
43.    # Emergingtech_normal PCPLetc  beta rules. about 1 hour ago from mobile web
44.    # Ptl_0438_bj_bw_normal dojilee Create more options and opportunities for people to create their own experience, we should not always create it for them.  about 1 hour ago from TwitterBerry
45.    # Emergingtech_normal PCPLetc  libraries worry a lot… about 1 hour ago from mobile web
46.    # Southparkme_normal martinhouse  @yestoknow I agree its all starts with the people we serve and their needs about 1 hour ago from TwitterBerry
47.    # Southparkme_normal martinhouse  we need to work to get away from library lingo and move towards a lingua franka our users understand about 1 hour ago from TwitterBerry
48.    # Carolbattweb_normal carolbatt  perpetual pilot – ok to make mistakes. about 1 hour ago from Twitterrific
49.    # Timthumb kongtemplation Perpetual pilot mode can be messy but that’s ok!  about 1 hour ago from TweetDeck
50.    # Bio_pic_2_normal smithlib  I envy the state of perpetual pilot, even if it is messy. about 1 hour ago from web
51.    # Icon_normal grpl Lookup info on Idea Torrent  about 1 hour ago from web
52.    # Billie_normal vjpitch RT: Intuition is key – if you have to explain, it’s over – andy hines. thanks NicoleJAM!  about 1 hour ago from web
53.    # Otter_normal queequegs i heart that charlotte/meck thinks about user experience from a whole library perspective–not just tech  about 1 hour ago from web
54.    # Carolbattweb_normal carolbatt  ice cream trucks? about 1 hour ago from Twitterrific
55.    # Otter_normal queequegs we have lots of folks who care about ux–we need more folks who program and utilize api’s  about 1 hour ago from web
56.    # Knittingbrow_normal gschwab CML has a “floating collection” to put materials where customers want them. works well and Circ is up  about 1 hour ago from TwitterFon
57.    # Icon_normal grpl RT @yestoknow 1. It’s been done before 2. It’s Scary = Innovation . (Floating collections are scary) about 1 hour ago from web
58.    # Billie_normal vjpitch RT: www.jocolibrary.org/usability -go johnson county library diggin the ux  about 1 hour ago from web
59.    # Bio_pic_2_normal smithlib  Would very much like to hear from CMC about how they help patrons with fines. about 1 hour ago from web
60.    # Timthumb kongtemplation Block programming sounds interesting  about 1 hour ago from TweetDeck
61.    # Billie_normal vjpitch ux=user experience. doin’ a session on it for workie. check out ulcwebinar.com  about 1 hour ago from web
62.    # Archery_icon_normal somernewland I’d like to hear examples of how PLCMC is distributing technology throughout their buildings.  about 1 hour ago from Tweetie
63.    # Carolbattweb_normal carolbatt  Floating Collections! community interest! about 1 hour ago from Twitterrific
64.    # Me_normal Seonag  cross-trained flexible staff – that great and I agree but how do you get staff buy in with old school types??? about 1 hour ago from web
65.    # Billie_normal vjpitch @gschwab-let us know what comes up on ux for CML. inquiring minds want to know.  about 1 hour ago from web
66.    # Emergingtech_normal PCPLetc  @boltron IT often doesnt let library control servers, web development. is hard to convince them of user needs about 1 hour ago from mobile web
67.    # Billie_normal vjpitch @boltron – can we add www.jocolibrary.org/usability to ulcwebinar site?  about 1 hour ago from web
68.    # Picture_0452_normal cathywilkymacky  to persuade library staff that user behavior reflects reality and = a legit guide for UX? (its not about staff opinion on UX) about 1 hour ago from web
69.    # Carolbattweb_normal carolbatt  cross-trained flexible staff and buildings. about 1 hour ago from Twitterrific
70.    # Emergingtech_normal PCPLetc  @boltron libraries need help making the case for open systems. any ideas where to start? about 1 hour ago from mobile web
71.    # Icon_normal grpl listening to  about 1 hour ago from web
72.    # Emergingtech_normal PCPLetc  @boltron hard to break out of library closed systems. IT also difficult because scared of open systems about 1 hour ago from mobile web
73.    # Untitled-1_normal boltron @queequegs great ? – non-patrons vs patrons. basically, create a mental model that works for all segments using Indi’s book.  about 1 hour ago from web
74.    # Otter_normal queequegs would love to see other public libraries’ studies/ux research… about 1 hour ago from web
75.    # Reformalogonew_normal REFORMAnet @vjpitch Qhat is UX?  about 1 hour ago from TweetDeck
76.    # Knittingbrow_normal gschwab @yestoknow great question. what is a better word for database?  about 1 hour ago from TwitterFon
77.    # Me2_normal NicoleJAM Intuition is key – if you have to explain, it’s over – andy hines  about 1 hour ago from web
78.    # Otter_normal queequegs at www.jocolibrary.org we have a 7-person Web Content Team that does UX. Our studies are at www.jocolibrary.org/usability  about 1 hour ago from web
79.    # Untitled-1_normal boltron @kzookev not sure about better term than DB – depends on what’s in it. =) Awesome that you are raising your hand in your pic  about 1 hour ago from TweetDeck
80.    # Lucien-profile-2_normal lucienk  dude, orange county library has mobile website m.ocls.info about 1 hour ago from TweetDeck
81.    # Billie_normal vjpitch @yestoknow-better word for database=info-oogle   about 1 hour ago from web
82.    # Knittingbrow_normal gschwab glad we’ve got 30 minutes after this talk to discuss CML ways to apply these thoughts. PLo wants to lead discussion!  about 1 hour ago from TwitterFon
83.    # Me_normal Seonag  getting rid of the jargon is huge – it’s so ingrained in some of us – we do ned to speak the users language better about 1 hour ago from web
84.    # Billie_normal vjpitch How many libs have ux position on staff?  about 1 hour ago from TwitterBerry
85.    # Cookie_normal lisab @queequegs great question about hard core patrons & non-patrons!  about 1 hour ago from web
86.    # Kk_dancing_normal kzookev Are computers smell nice.  about 1 hour ago from mobile web
87.    # Archery_icon_normal somernewland Fantastic demonstration of an innovative use of Twitter!  taking questions from weninar participantsvia Twitter. about 1 hour ago from Tweetie
88.    # Emergingtech_normal PCPLetc  moving on to panelists from libraries about 1 hour ago from mobile web
89.    # Otter_normal queequegs rt @PCPLetc:  functional pages like catalog are 10x more important than marketing pages about 1 hour ago from web
90.    # Carolbattweb_normal carolbatt  OCLS has fantastic social networking webpage! about 1 hour ago from Twitterrific
91.    # Profile_normal jchuggins @boltron Can you speak to why consumer insight is the foundation of a good ux?  about 1 hour ago from web
92.    # Tony_and_xo_normal yestoknow What is a better word for Database?  about 1 hour ago from web
93.    # Tony_and_xo_normal yestoknow 1. It’s been done before 2. It’s Scary = Innovation  about 1 hour ago from web
94.    # Billie_normal vjpitch Make it scary!  about 1 hour ago from TwitterBerry
95.    # Otter_normal queequegs *clapping*  about 1 hour ago from web
96.    # Emergingtech_normal PCPLetc  how you know you are workig on something innovative… it’s scary about 1 hour ago from mobile web
97.    # Otter_normal queequegs ?: when we have done usability studies, we’re caught between labels that work for hard-core patrons and non-patrons. ideas?  about 1 hour ago from web
98.    # Lucien-profile-2_normal lucienk  you know it’s innovative when it’s been done before (bill buxton) about 1 hour ago from TweetDeck
99.    # Emergingtech_normal PCPLetc  recommended book – mental models about 1 hour ago from mobile web
100.    # Archery_icon_normal somernewland Book-centered pages most important because that’s where users are interacting with info, rather than marketing pages.  about 1 hour ago from Tweetie
101.    # Emergingtech_normal PCPLetc  functional pages like catalog are 10x more important than marketing pages about 1 hour ago from mobile web
102.    # Emergingtech_normal PCPLetc  catalogs are not integrating book results from social contexts about 1 hour ago from mobile web
103.    # Kk_dancing_normal kzookev If not “database” what else?  about 1 hour ago from mobile web
104.    # Archery_icon_normal somernewland Look out for “internal” language (database by top, eg)  about 1 hour ago from Tweetie
105.    # Emergingtech_normal PCPLetc  redundant links can cause confusion about 1 hour ago from mobile web
106.    # Archery_icon_normal somernewland Nashville PL pulls in user-generated contact. Love this idea.  about 1 hour ago from Tweetie
107.    # Emergingtech_normal PCPLetc  play w open architectue w your own feeds from flickr or delicious about 1 hour ago from mobile web
108.    # Emergingtech_normal PCPLetc  queens library has good design and experience about 1 hour ago from mobile web
109.    # Billie_normal vjpitch focus on behavior not opinion in developing technology. right on.  about 1 hour ago from web
110.    # Emergingtech_normal PCPLetc  3. research behavior and ignore opinions. not what people say, what they do about 1 hour ago from mobile web
111.    # Lucien-profile-2_normal lucienk  research behavior, ignore opinions about 1 hour ago from Tweetie
112.    # Profile_normal jchuggins Research behavior. Ignore opinions.  about 1 hour ago from web
113.    # Otter_normal queequegs Good UX planning: Research behavior. Ignore Opinions. Yeah!  about 1 hour ago from web
114.    # Emergingtech_normal PCPLetc  build small idea outside architecture about 1 hour ago from mobile web
115.    # Knittingbrow_normal gschwab N2S check out google wave  about 1 hour ago from TwitterFon
116.    # Emergingtech_normal PCPLetc  2. build small. forget about large system consequences about 1 hour ago from mobile web
117.    # Tony_and_xo_normal yestoknow placing books on network and not on shelves… about 1 hour ago from web
118.    # Knittingbrow_normal gschwab API is about sharing  about 1 hour ago from TwitterFon
119.    # Emergingtech_normal PCPLetc  use 3rd party data feeds about books on the library’s site about 1 hour ago from mobile web
120.    # Archery_icon_normal somernewland Pull info from Goodreads? Hmmm…  about 1 hour ago from Tweetie
121.    # Billie_normal vjpitch RT: Libraries should consider what Google DOESN’T do well. thanks somernewland!  about 1 hour ago from web
122.    # Emergingtech_normal PCPLetc  libraries can use google api’s. amazon api is free too. freebase too about 1 hour ago from mobile web
123.    # Archery_icon_normal somernewland Libraries should consider what Google DOESN’T do well.  about 1 hour ago from Tweetie
124.    # Bio_pic_2_normal smithlib  Distinction between open architecture and open source. We need to get over excessive risks and share our architecture. about 1 hour ago from web
125.    # Emergingtech_normal PCPLetc  build tech that plays well with others about 1 hour ago from mobile web
126.    # Emergingtech_normal PCPLetc  1. open architecture wins. share your data w others. allow customization about 1 hour ago from mobile web
127.    # Archery_icon_normal somernewland Play with free open tools. (watch Google Wave)  about 1 hour ago from Tweetie
128.    # Emergingtech_normal PCPLetc  3 principles… about 1 hour ago from mobile web
129.    # Emergingtech_normal PCPLetc  3. play w a free open tool like freebase or google squared about 2 hours ago from mobile web
130.    # Lucien-profile-2_normal lucienk  three things to do today: watch 3 people use site, use WordPress, play w free open tool about 2 hours ago from Tweetie
131.    # Archery_icon_normal somernewland Draw or build one webpage off current site.  about 2 hours ago from Tweetie
132.    # Emergingtech_normal PCPLetc  2. build one page ooutside your architecture in wordpress about 2 hours ago from mobile web
133.    # Carolbattweb_normal carolbatt  Watch people using site! about 2 hours ago from Twitterrific
134.    # Joy_normal library4joy don’t ever ask people what they think of your site… one of the worst questions to ask  about 2 hours ago from web
135.    # Archery_icon_normal somernewland Never ask people what they think of site.  about 2 hours ago from Tweetie
136.    # Emergingtech_normal PCPLetc  1. watch 3 people use your site about 2 hours ago from mobile web
137.    # Hbl_normal hblowers Wishing my bb would stop telling “poorly formated XML” on search.twitter. Wouls luv to follow , but limited to only few peeps. about 2 hours ago from TwitterBerry
138.    # Archery_icon_normal somernewland Watch 3 people use site.  about 2 hours ago from Tweetie
139.    # Lucien-profile-2_normal lucienk  library experience future – location aware software, e-ink, focus shift about 2 hours ago from Tweetie
140.    # Emergingtech_normal PCPLetc  real stuff we can do about 2 hours ago from mobile web
141.    # Emergingtech_normal PCPLetc  3. shift focus to ux about 2 hours ago from mobile web
142.    # Archery_icon_normal somernewland Electronic ink will play a big part in future user experience over the next 10 yrs.  about 2 hours ago from Tweetie
143.    # Otter_normal queequegs 3 things facing tech in libraries: location aware devices, e-ink, & shift of focus from legacy systems to expeirence  about 2 hours ago from web
144.    # Emergingtech_normal PCPLetc  2.. electronic ink about 2 hours ago from mobile web
145.    # Emergingtech_normal PCPLetc  1. location aware ddevice about 2 hours ago from mobile web
146.    # Emergingtech_normal PCPLetc  3 thing that will affect libraries… about 2 hours ago from mobile web
147.    # Carolbattweb_normal carolbatt  future of library user experience? 10 years in the making?? about 2 hours ago from Twitterrific
148.    # Archery_icon_normal somernewland Not about the future of libraries, rather the future of library user experience. Good distinction.  about 2 hours ago from Tweetie
149.    # Emergingtech_normal PCPLetc  anytime you talk about ux you have to talk 10 years about 2 hours ago from mobile web
150.    # Kk_dancing_normal kzookev Or drink their milksake?  about 2 hours ago from mobile web
151.    # Billie_normal vjpitch don’t forget to do the online evaluation. it will make me very happy and increase your library karma  about 2 hours ago from web
152.    # Emergingtech_normal PCPLetc  sony example. website is product of corp structure about 2 hours ago from mobile web
153.    # Me_normal LibrariJen We have been “invited” to use  and tweet during the talk. Heh. (via @somernewland) cool! Do it! about 2 hours ago from Tweetie
154.    # Profile_normal jchuggins Your organizational hierarchy is showing: “corporate underpants”  about 2 hours ago from web
155.    # Billie_normal vjpitch @queequeges-right on! RT: logic doesn’t equal intuition  about 2 hours ago from web
156.    # Lucien-profile-2_normal lucienk  really smart people feel really dumb trying to edit wikipedia about 2 hours ago from Tweetie
157.    # Emergingtech_normal PCPLetc  wikipedia example. trying to make editing easier. see link on site given previously about 2 hours ago from mobile web
158.    # Otter_normal queequegs yum. it’s a good idea to use screen-sharing to do remote usability studies. I’m going to try that with go-to-meeting. good idea!  about 2 hours ago from web
159.    # Cookie_normal lisab enjoying the ULC webinar!  about 2 hours ago from web
160.    # Billie_normal vjpitch Now UX seems easy. My life is complete.  about 2 hours ago from TwitterBerry
161.    # Emergingtech_normal PCPLetc  thats really hard. no magical way about 2 hours ago from mobile web
162.    # Otter_normal queequegs logic doesn’t equal intution. Yes! “The future of library experience is creating interaction based on the needs of people.”  about 2 hours ago from web
163.    # Billie_normal vjpitch UX is people before systems sez my new guru Nate Bolt.  about 2 hours ago from TwitterBerry
164.    # Emergingtech_normal PCPLetc  ux is based on creating intuitive experiences about 2 hours ago from mobile web
165.    # Emergingtech_normal PCPLetc  hard to do good ux. logical does not equal intiutive about 2 hours ago from mobile web
166.    # Otter_normal queequegs people should always be before systems. yes. but it’s not hard to do. it’s just about commitment.  about 2 hours ago from web
167.    # Knittingbrow_normal gschwab  What is the definition of user experience? Experience before systems. about 2 hours ago from TwitterFon
168.    # Carolbattweb_normal carolbatt  Nate explaining multiple definitions – place people before systems. about 2 hours ago from Twitterrific
169.    # Emergingtech_normal PCPLetc  ux=placing people before systems. experience first about 2 hours ago from mobile web
170.    # Bio_pic_2_normal smithlib  Ux place people before systems! about 2 hours ago from web
171.    # Emergingtech_normal PCPLetc  good slides for visualizing user experience about 2 hours ago from mobile web
172.    # Emergingtech_normal PCPLetc  books are core part of technology world about 2 hours ago from mobile web
173.    # Profile_normal jchuggins Listening to Nate Bolt speak on UX and the future of libraries.  about 2 hours ago from web
174.    # Billie_normal vjpitch Nixon better late than never, right?  about 2 hours ago from web
175.    # Emergingtech_normal PCPLetc  richard nixon about 2 hours ago from mobile web
176.    # Emergingtech_normal PCPLetc  kids are reading & writing more than ever but differently about 2 hours ago from mobile web
177.    # Picture_0452_normal cathywilkymacky  great using Twitter! about 2 hours ago from web
178.    # Lucien-profile-2_normal lucienk Technology intersection of art an science  about 2 hours ago from Tweetie
179.    # Tony_and_xo_normal yestoknow combo of art & science = technology c. 1829…interesting  about 2 hours ago from web
180.    # Kk_dancing_normal kzookev Is he the tea guy?  about 2 hours ago from mobile web
181.    # Emergingtech_normal PCPLetc  slides are on ulcwebinar.com about 2 hours ago from mobile web
182.    # Lucien-profile-2_normal lucienk Nate Bolt has used his library card once in five years  about 2 hours ago from Tweetie
183.    # Archery_icon_normal somernewland We have been “invited” to use  and tweet during the talk. Heh. about 2 hours ago from Tweetie
184.    # Billie_normal vjpitch Let’s get Nate into SFPL asap. They rock!  about 2 hours ago from TwitterBerry
185.    # Emergingtech_normal PCPLetc  nate bolt starting… about 2 hours ago from mobile web
186.    # Carolbattweb_normal carolbatt  about 2 hours ago from Twitterrific
187.    # Kk_dancing_normal kzookev What were you looking at in your photo?  about 2 hours ago from mobile web
188.    # Otter_normal queequegs listening in on the ULC Webinar on UX…nifty!  about 2 hours ago from web
189.    # Billie_normal vjpitch First ever ulc webinar. We’re making history library peeps. Let us know what you think!  about 2 hours ago from TwitterBerry
190.    # Bio_pic_2_normal smithlib  taking place now. Listening to Nate Bolt, Boltpeters user experience. about 2 hours ago from web
191.    # Billie_normal vjpitch Is your library experienced? Let ulc know.  about 2 hours ago from TwitterBerry
192.    # Southparkme_normal martinhouse  listening to ulc talk about 2 hours ago from TwitterBerry
193.    # Joy_normal library4joy ready for future of the library experience webinar  about 2 hours ago from web
194.    # Tony_and_xo_normal yestoknow I’m in the UX Webinar Matrix!  about 2 hours ago from web
195.    # Untitled-3_normal boltpeters Nate @boltron’s “Future of Library UX” keynote for the Urban Libraries Council is going off! The site: http://ulcwebinar.com/  about 2 hours ago from web
196.    # Knittingbrow_normal gschwab @yestoknow CML has 19 staff ready to hear you talk!  about 2 hours ago from TwitterFon
197.    # Untitled-1_normal boltron Ready to roll for my “future of library UX” keynote for ULC. Thx @ryanchirs & @heyzehe! Even made a site: http://ulcwebinar.com/  about 2 hours ago from TweetDeck
198.    # Tony_and_xo_normal yestoknow user experience must-say ideas anyone would like make sure we discuss in the UX webinar–let me know… about 3 hours ago from web
# Tony_and_xo_normal yestoknow Preparing for The Future of

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