What You All Had To Say on Twitter and Elsewhere
Physical Library Experience
1. @ginabead what is the role that staff-customer interaction play in the library user experience?
2. Question: Can Nate comment on how his principles translate into the physical branch user experience?
Privacy
3. @martinhouse where is the line between integration of 3rd party apis and the need to filter info for the public especialy young users?
Props
4. @Seonag great webinar very thought provoking – thanks ULC <applause>
5. @yestoknow Libraries facilitate great discussions…questions…answers 17 minutes ago from web
6. somernewland Houston Public Library sends a resounding round of applause to ULC! @boltron
7. @queequegs oh! how awesome to link to our studies on the ulc web page! merci! i’m ill-ing the young book now…
8.
Library UX Research
9. @queequegs I would love to see other ux studies and results–we just tested a paper-based new card application and it worked great.
Labels and Naming
10. @boltpeters @yestoknow patron, user, customer? Can help to focus on what they’re doing rather than what they are. Can be all at diff times.
11. @yestoknow There is interest in alternate words for databases..share your thoughts
12. @brewinlibrarian RT @yestoknow: Database–it is about what it can do not that it is a database (Nate)
13. @yestoknow What to call a database? Depends on what is in it (Nate) 24 minutes ago from web
14. @yestoknow Database–it is about what it can do not that it is a database (Nate)
15. @yestoknow patron, user, customer? Good question (stil)…
16. Question: what word or term would you use rather than database?
17. Question: any suggestions for a term(s) besides “research database(s)” ?
18. Question: The challenge with libraries is that we see our (potential) users as *everyone* which I think, makes many of our attempts to design good ux fall flat. Anyone care to comment?
General UX
19. @PCPLetc is non-intuitiveness sometimes necessary? not w library interfaces 27 minutes ago from mobile web
20. @carolbatt Mary Ann please speak about importance of social networking sites for public libraries.
How do we get things done?
21. @martinhouse @yestknow we have talked a lot about inutitive design but do we need more than APIs to become a social media
22. @boltpeters @gschwab prototyping is great & napkins seriously a good, cheap place to start–go for it!
23. @Elicroos we have lots of folks who care about ux–we need more folks who program and utilize api’s lol
24.
Comments
25. @PCPLetc libraries say ux is responsibility of public services 35 minutes ago from mobile web
26. @PCPLetc wordpress site doesnt need a web programmer @yestoknow don’t worry how it fits at first 44 minutes ago from web
27. @vjpitch language is a virus. laurie anderson said it best. @ lucienk RT @yestoknow: Mental Models by Indi Young about 1 hour ago from TweetDeck
28. # Knittingbrow_normal gschwab we use PS and Digital services and IT to develop our UX. about 1 hour ago from TwitterFon
29. # Lucien-profile-2_normal lucienk damn poll doesn’t have a submit button. my user experience is poor! about 1 hour ago from TweetDeck
30. # Untitled-3_normal boltpeters @martinhouse great point, language is one of the least expensive things to change, being aware of insider lingo is key about 1 hour ago from web
31. # Tony_and_xo_normal yestoknow Mental Models by Indi Young about 1 hour ago from web
32. about 1 hour ago from Twitterrific
33. # Billie_normal vjpitch bring the questions on ulc-ers! about 1 hour ago from web
34. # Knittingbrow_normal gschwab @dojilee agreed! I want to create my own experience at the library! about 1 hour ago from TwitterFon
35. # Southparkme_normal martinhouse we can also learn a lot about peoples basic needs and meeting them about 1 hour ago from TwitterBerry
36. # Bio_pic_2_normal smithlib Tony Tallent, “extend experience by experiencing” about 1 hour ago from web
37. # Icon_normal grpl We have Google Book Preview in our open source catalog. Opportunities are available to do more with user generated tags . about 1 hour ago from web
38. # Emergingtech_normal PCPLetc library is a laboratory! about 1 hour ago from mobile web
39. # Carolbattweb_normal carolbatt Get users to go from satisfied to loyal to advocates! Hmm… Twitter possibilities.. about 1 hour ago from Twitterrific
40. # Untitled-3_normal boltpeters @cathywilkymacky huge issue–we find video or actual live observing to be best. Get IT to watch users with you if you can. about 1 hour ago from web
41. # Knittingbrow_normal gschwab Library prototyping could be a lot of fun! about 1 hour ago from TwitterFon
42. # Timthumb kongtemplation Ok so librarians need to watch more hgtv! For reals! about 1 hour ago from TweetDeck
43. # Emergingtech_normal PCPLetc beta rules. about 1 hour ago from mobile web
44. # Ptl_0438_bj_bw_normal dojilee Create more options and opportunities for people to create their own experience, we should not always create it for them. about 1 hour ago from TwitterBerry
45. # Emergingtech_normal PCPLetc libraries worry a lot… about 1 hour ago from mobile web
46. # Southparkme_normal martinhouse @yestoknow I agree its all starts with the people we serve and their needs about 1 hour ago from TwitterBerry
47. # Southparkme_normal martinhouse we need to work to get away from library lingo and move towards a lingua franka our users understand about 1 hour ago from TwitterBerry
48. # Carolbattweb_normal carolbatt perpetual pilot – ok to make mistakes. about 1 hour ago from Twitterrific
49. # Timthumb kongtemplation Perpetual pilot mode can be messy but that’s ok! about 1 hour ago from TweetDeck
50. # Bio_pic_2_normal smithlib I envy the state of perpetual pilot, even if it is messy. about 1 hour ago from web
51. # Icon_normal grpl Lookup info on Idea Torrent about 1 hour ago from web
52. # Billie_normal vjpitch RT: Intuition is key – if you have to explain, it’s over – andy hines. thanks NicoleJAM! about 1 hour ago from web
53. # Otter_normal queequegs i heart that charlotte/meck thinks about user experience from a whole library perspective–not just tech about 1 hour ago from web
54. # Carolbattweb_normal carolbatt ice cream trucks? about 1 hour ago from Twitterrific
55. # Otter_normal queequegs we have lots of folks who care about ux–we need more folks who program and utilize api’s about 1 hour ago from web
56. # Knittingbrow_normal gschwab CML has a “floating collection” to put materials where customers want them. works well and Circ is up about 1 hour ago from TwitterFon
57. # Icon_normal grpl RT @yestoknow 1. It’s been done before 2. It’s Scary = Innovation . (Floating collections are scary) about 1 hour ago from web
58. # Billie_normal vjpitch RT: www.jocolibrary.org/usability -go johnson county library diggin the ux about 1 hour ago from web
59. # Bio_pic_2_normal smithlib Would very much like to hear from CMC about how they help patrons with fines. about 1 hour ago from web
60. # Timthumb kongtemplation Block programming sounds interesting about 1 hour ago from TweetDeck
61. # Billie_normal vjpitch ux=user experience. doin’ a session on it for workie. check out ulcwebinar.com about 1 hour ago from web
62. # Archery_icon_normal somernewland I’d like to hear examples of how PLCMC is distributing technology throughout their buildings. about 1 hour ago from Tweetie
63. # Carolbattweb_normal carolbatt Floating Collections! community interest! about 1 hour ago from Twitterrific
64. # Me_normal Seonag cross-trained flexible staff – that great and I agree but how do you get staff buy in with old school types??? about 1 hour ago from web
65. # Billie_normal vjpitch @gschwab-let us know what comes up on ux for CML. inquiring minds want to know. about 1 hour ago from web
66. # Emergingtech_normal PCPLetc @boltron IT often doesnt let library control servers, web development. is hard to convince them of user needs about 1 hour ago from mobile web
67. # Billie_normal vjpitch @boltron – can we add www.jocolibrary.org/usability to ulcwebinar site? about 1 hour ago from web
68. # Picture_0452_normal cathywilkymacky to persuade library staff that user behavior reflects reality and = a legit guide for UX? (its not about staff opinion on UX) about 1 hour ago from web
69. # Carolbattweb_normal carolbatt cross-trained flexible staff and buildings. about 1 hour ago from Twitterrific
70. # Emergingtech_normal PCPLetc @boltron libraries need help making the case for open systems. any ideas where to start? about 1 hour ago from mobile web
71. # Icon_normal grpl listening to about 1 hour ago from web
72. # Emergingtech_normal PCPLetc @boltron hard to break out of library closed systems. IT also difficult because scared of open systems about 1 hour ago from mobile web
73. # Untitled-1_normal boltron @queequegs great ? – non-patrons vs patrons. basically, create a mental model that works for all segments using Indi’s book. about 1 hour ago from web
74. # Otter_normal queequegs would love to see other public libraries’ studies/ux research… about 1 hour ago from web
75. # Reformalogonew_normal REFORMAnet @vjpitch Qhat is UX? about 1 hour ago from TweetDeck
76. # Knittingbrow_normal gschwab @yestoknow great question. what is a better word for database? about 1 hour ago from TwitterFon
77. # Me2_normal NicoleJAM Intuition is key – if you have to explain, it’s over – andy hines about 1 hour ago from web
78. # Otter_normal queequegs at www.jocolibrary.org we have a 7-person Web Content Team that does UX. Our studies are at www.jocolibrary.org/usability about 1 hour ago from web
79. # Untitled-1_normal boltron @kzookev not sure about better term than DB – depends on what’s in it. =) Awesome that you are raising your hand in your pic about 1 hour ago from TweetDeck
80. # Lucien-profile-2_normal lucienk dude, orange county library has mobile website m.ocls.info about 1 hour ago from TweetDeck
81. # Billie_normal vjpitch @yestoknow-better word for database=info-oogle 
about 1 hour ago from web
82. # Knittingbrow_normal gschwab glad we’ve got 30 minutes after this talk to discuss CML ways to apply these thoughts. PLo wants to lead discussion! about 1 hour ago from TwitterFon
83. # Me_normal Seonag getting rid of the jargon is huge – it’s so ingrained in some of us – we do ned to speak the users language better about 1 hour ago from web
84. # Billie_normal vjpitch How many libs have ux position on staff? about 1 hour ago from TwitterBerry
85. # Cookie_normal lisab @queequegs great question about hard core patrons & non-patrons! about 1 hour ago from web
86. # Kk_dancing_normal kzookev Are computers smell nice. about 1 hour ago from mobile web
87. # Archery_icon_normal somernewland Fantastic demonstration of an innovative use of Twitter! taking questions from weninar participantsvia Twitter. about 1 hour ago from Tweetie
88. # Emergingtech_normal PCPLetc moving on to panelists from libraries about 1 hour ago from mobile web
89. # Otter_normal queequegs rt @PCPLetc: functional pages like catalog are 10x more important than marketing pages about 1 hour ago from web
90. # Carolbattweb_normal carolbatt OCLS has fantastic social networking webpage! about 1 hour ago from Twitterrific
91. # Profile_normal jchuggins @boltron Can you speak to why consumer insight is the foundation of a good ux? about 1 hour ago from web
92. # Tony_and_xo_normal yestoknow What is a better word for Database? about 1 hour ago from web
93. # Tony_and_xo_normal yestoknow 1. It’s been done before 2. It’s Scary = Innovation about 1 hour ago from web
94. # Billie_normal vjpitch Make it scary! about 1 hour ago from TwitterBerry
95. # Otter_normal queequegs *clapping* about 1 hour ago from web
96. # Emergingtech_normal PCPLetc how you know you are workig on something innovative… it’s scary about 1 hour ago from mobile web
97. # Otter_normal queequegs ?: when we have done usability studies, we’re caught between labels that work for hard-core patrons and non-patrons. ideas? about 1 hour ago from web
98. # Lucien-profile-2_normal lucienk you know it’s innovative when it’s been done before (bill buxton) about 1 hour ago from TweetDeck
99. # Emergingtech_normal PCPLetc recommended book – mental models about 1 hour ago from mobile web
100. # Archery_icon_normal somernewland Book-centered pages most important because that’s where users are interacting with info, rather than marketing pages. about 1 hour ago from Tweetie
101. # Emergingtech_normal PCPLetc functional pages like catalog are 10x more important than marketing pages about 1 hour ago from mobile web
102. # Emergingtech_normal PCPLetc catalogs are not integrating book results from social contexts about 1 hour ago from mobile web
103. # Kk_dancing_normal kzookev If not “database” what else? about 1 hour ago from mobile web
104. # Archery_icon_normal somernewland Look out for “internal” language (database by top, eg) about 1 hour ago from Tweetie
105. # Emergingtech_normal PCPLetc redundant links can cause confusion about 1 hour ago from mobile web
106. # Archery_icon_normal somernewland Nashville PL pulls in user-generated contact. Love this idea. about 1 hour ago from Tweetie
107. # Emergingtech_normal PCPLetc play w open architectue w your own feeds from flickr or delicious about 1 hour ago from mobile web
108. # Emergingtech_normal PCPLetc queens library has good design and experience about 1 hour ago from mobile web
109. # Billie_normal vjpitch focus on behavior not opinion in developing technology. right on. about 1 hour ago from web
110. # Emergingtech_normal PCPLetc 3. research behavior and ignore opinions. not what people say, what they do about 1 hour ago from mobile web
111. # Lucien-profile-2_normal lucienk research behavior, ignore opinions about 1 hour ago from Tweetie
112. # Profile_normal jchuggins Research behavior. Ignore opinions. about 1 hour ago from web
113. # Otter_normal queequegs Good UX planning: Research behavior. Ignore Opinions. Yeah! about 1 hour ago from web
114. # Emergingtech_normal PCPLetc build small idea outside architecture about 1 hour ago from mobile web
115. # Knittingbrow_normal gschwab N2S check out google wave about 1 hour ago from TwitterFon
116. # Emergingtech_normal PCPLetc 2. build small. forget about large system consequences about 1 hour ago from mobile web
117. # Tony_and_xo_normal yestoknow placing books on network and not on shelves… about 1 hour ago from web
118. # Knittingbrow_normal gschwab API is about sharing about 1 hour ago from TwitterFon
119. # Emergingtech_normal PCPLetc use 3rd party data feeds about books on the library’s site about 1 hour ago from mobile web
120. # Archery_icon_normal somernewland Pull info from Goodreads? Hmmm… about 1 hour ago from Tweetie
121. # Billie_normal vjpitch RT: Libraries should consider what Google DOESN’T do well. thanks somernewland! about 1 hour ago from web
122. # Emergingtech_normal PCPLetc libraries can use google api’s. amazon api is free too. freebase too about 1 hour ago from mobile web
123. # Archery_icon_normal somernewland Libraries should consider what Google DOESN’T do well. about 1 hour ago from Tweetie
124. # Bio_pic_2_normal smithlib Distinction between open architecture and open source. We need to get over excessive risks and share our architecture. about 1 hour ago from web
125. # Emergingtech_normal PCPLetc build tech that plays well with others about 1 hour ago from mobile web
126. # Emergingtech_normal PCPLetc 1. open architecture wins. share your data w others. allow customization about 1 hour ago from mobile web
127. # Archery_icon_normal somernewland Play with free open tools. (watch Google Wave) about 1 hour ago from Tweetie
128. # Emergingtech_normal PCPLetc 3 principles… about 1 hour ago from mobile web
129. # Emergingtech_normal PCPLetc 3. play w a free open tool like freebase or google squared about 2 hours ago from mobile web
130. # Lucien-profile-2_normal lucienk three things to do today: watch 3 people use site, use WordPress, play w free open tool about 2 hours ago from Tweetie
131. # Archery_icon_normal somernewland Draw or build one webpage off current site. about 2 hours ago from Tweetie
132. # Emergingtech_normal PCPLetc 2. build one page ooutside your architecture in wordpress about 2 hours ago from mobile web
133. # Carolbattweb_normal carolbatt Watch people using site! about 2 hours ago from Twitterrific
134. # Joy_normal library4joy don’t ever ask people what they think of your site… one of the worst questions to ask about 2 hours ago from web
135. # Archery_icon_normal somernewland Never ask people what they think of site. about 2 hours ago from Tweetie
136. # Emergingtech_normal PCPLetc 1. watch 3 people use your site about 2 hours ago from mobile web
137. # Hbl_normal hblowers Wishing my bb would stop telling “poorly formated XML” on search.twitter. Wouls luv to follow , but limited to only few peeps. about 2 hours ago from TwitterBerry
138. # Archery_icon_normal somernewland Watch 3 people use site. about 2 hours ago from Tweetie
139. # Lucien-profile-2_normal lucienk library experience future – location aware software, e-ink, focus shift about 2 hours ago from Tweetie
140. # Emergingtech_normal PCPLetc real stuff we can do about 2 hours ago from mobile web
141. # Emergingtech_normal PCPLetc 3. shift focus to ux about 2 hours ago from mobile web
142. # Archery_icon_normal somernewland Electronic ink will play a big part in future user experience over the next 10 yrs. about 2 hours ago from Tweetie
143. # Otter_normal queequegs 3 things facing tech in libraries: location aware devices, e-ink, & shift of focus from legacy systems to expeirence about 2 hours ago from web
144. # Emergingtech_normal PCPLetc 2.. electronic ink about 2 hours ago from mobile web
145. # Emergingtech_normal PCPLetc 1. location aware ddevice about 2 hours ago from mobile web
146. # Emergingtech_normal PCPLetc 3 thing that will affect libraries… about 2 hours ago from mobile web
147. # Carolbattweb_normal carolbatt future of library user experience? 10 years in the making?? about 2 hours ago from Twitterrific
148. # Archery_icon_normal somernewland Not about the future of libraries, rather the future of library user experience. Good distinction. about 2 hours ago from Tweetie
149. # Emergingtech_normal PCPLetc anytime you talk about ux you have to talk 10 years about 2 hours ago from mobile web
150. # Kk_dancing_normal kzookev Or drink their milksake? about 2 hours ago from mobile web
151. # Billie_normal vjpitch don’t forget to do the online evaluation. it will make me very happy and increase your library karma about 2 hours ago from web
152. # Emergingtech_normal PCPLetc sony example. website is product of corp structure about 2 hours ago from mobile web
153. # Me_normal LibrariJen We have been “invited” to use and tweet during the talk. Heh. (via @somernewland) cool! Do it! about 2 hours ago from Tweetie
154. # Profile_normal jchuggins Your organizational hierarchy is showing: “corporate underpants” about 2 hours ago from web
155. # Billie_normal vjpitch @queequeges-right on! RT: logic doesn’t equal intuition about 2 hours ago from web
156. # Lucien-profile-2_normal lucienk really smart people feel really dumb trying to edit wikipedia about 2 hours ago from Tweetie
157. # Emergingtech_normal PCPLetc wikipedia example. trying to make editing easier. see link on site given previously about 2 hours ago from mobile web
158. # Otter_normal queequegs yum. it’s a good idea to use screen-sharing to do remote usability studies. I’m going to try that with go-to-meeting. good idea! about 2 hours ago from web
159. # Cookie_normal lisab enjoying the ULC webinar! about 2 hours ago from web
160. # Billie_normal vjpitch Now UX seems easy. My life is complete. about 2 hours ago from TwitterBerry
161. # Emergingtech_normal PCPLetc thats really hard. no magical way about 2 hours ago from mobile web
162. # Otter_normal queequegs logic doesn’t equal intution. Yes! “The future of library experience is creating interaction based on the needs of people.” about 2 hours ago from web
163. # Billie_normal vjpitch UX is people before systems sez my new guru Nate Bolt. about 2 hours ago from TwitterBerry
164. # Emergingtech_normal PCPLetc ux is based on creating intuitive experiences about 2 hours ago from mobile web
165. # Emergingtech_normal PCPLetc hard to do good ux. logical does not equal intiutive about 2 hours ago from mobile web
166. # Otter_normal queequegs people should always be before systems. yes. but it’s not hard to do. it’s just about commitment. about 2 hours ago from web
167. # Knittingbrow_normal gschwab What is the definition of user experience? Experience before systems. about 2 hours ago from TwitterFon
168. # Carolbattweb_normal carolbatt Nate explaining multiple definitions – place people before systems. about 2 hours ago from Twitterrific
169. # Emergingtech_normal PCPLetc ux=placing people before systems. experience first about 2 hours ago from mobile web
170. # Bio_pic_2_normal smithlib Ux place people before systems! about 2 hours ago from web
171. # Emergingtech_normal PCPLetc good slides for visualizing user experience about 2 hours ago from mobile web
172. # Emergingtech_normal PCPLetc books are core part of technology world about 2 hours ago from mobile web
173. # Profile_normal jchuggins Listening to Nate Bolt speak on UX and the future of libraries. about 2 hours ago from web
174. # Billie_normal vjpitch Nixon better late than never, right? about 2 hours ago from web
175. # Emergingtech_normal PCPLetc richard nixon about 2 hours ago from mobile web
176. # Emergingtech_normal PCPLetc kids are reading & writing more than ever but differently about 2 hours ago from mobile web
177. # Picture_0452_normal cathywilkymacky great using Twitter! about 2 hours ago from web
178. # Lucien-profile-2_normal lucienk Technology intersection of art an science about 2 hours ago from Tweetie
179. # Tony_and_xo_normal yestoknow combo of art & science = technology c. 1829…interesting about 2 hours ago from web
180. # Kk_dancing_normal kzookev Is he the tea guy? about 2 hours ago from mobile web
181. # Emergingtech_normal PCPLetc slides are on ulcwebinar.com about 2 hours ago from mobile web
182. # Lucien-profile-2_normal lucienk Nate Bolt has used his library card once in five years about 2 hours ago from Tweetie
183. # Archery_icon_normal somernewland We have been “invited” to use and tweet during the talk. Heh. about 2 hours ago from Tweetie
184. # Billie_normal vjpitch Let’s get Nate into SFPL asap. They rock! about 2 hours ago from TwitterBerry
185. # Emergingtech_normal PCPLetc nate bolt starting… about 2 hours ago from mobile web
186. # Carolbattweb_normal carolbatt about 2 hours ago from Twitterrific
187. # Kk_dancing_normal kzookev What were you looking at in your photo? about 2 hours ago from mobile web
188. # Otter_normal queequegs listening in on the ULC Webinar on UX…nifty! about 2 hours ago from web
189. # Billie_normal vjpitch First ever ulc webinar. We’re making history library peeps. Let us know what you think! about 2 hours ago from TwitterBerry
190. # Bio_pic_2_normal smithlib taking place now. Listening to Nate Bolt, Boltpeters user experience. about 2 hours ago from web
191. # Billie_normal vjpitch Is your library experienced? Let ulc know. about 2 hours ago from TwitterBerry
192. # Southparkme_normal martinhouse listening to ulc talk about 2 hours ago from TwitterBerry
193. # Joy_normal library4joy ready for future of the library experience webinar about 2 hours ago from web
194. # Tony_and_xo_normal yestoknow I’m in the UX Webinar Matrix! about 2 hours ago from web
195. # Untitled-3_normal boltpeters Nate @boltron’s “Future of Library UX” keynote for the Urban Libraries Council is going off! The site: http://ulcwebinar.com/ about 2 hours ago from web
196. # Knittingbrow_normal gschwab @yestoknow CML has 19 staff ready to hear you talk! about 2 hours ago from TwitterFon
197. # Untitled-1_normal boltron Ready to roll for my “future of library UX” keynote for ULC. Thx @ryanchirs & @heyzehe! Even made a site: http://ulcwebinar.com/ about 2 hours ago from TweetDeck
198. # Tony_and_xo_normal yestoknow user experience must-say ideas anyone would like make sure we discuss in the UX webinar–let me know… about 3 hours ago from web
# Tony_and_xo_normal yestoknow Preparing for The Future of